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1. Consultation and Project set-up
After an initial call to discuss your lighting issues, we will meet with you at your property or using an online meeting app, if you prefer. On receipt of a down payment of £200, we will:
- understand detailed requirements, your budget and arrange a site visit or review client’s photos.
- gather measurements, specifications and identify any constraints
- agree and prioritise areas or issues to be addressed
- create & share an online Ideas Book
- provide 2 hours searching and upload of images & specifications to the Ideas Book. Products will be commercially available and appropriate to the guide budget
- hold an Ideas Book review (when there is c.30 mins search time remaining) to determine next steps i.e. a selection decision or to continue searching
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2. Provide Prices
Once a selection or a shortlist of options has been made, we will:
- confirm suppliers, check product availability and delivery lead times
- reserve items (where possible)
- invoice client for lumières* & receive payment
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3. Purchase Lumières
This stage typically includes all or any of the following activities:
- place order(s)
- checking of products and manage returns
- product assembly (if required) and testing of lumières
- deliver products to your location (and consolidate multiple orders)
- provide installation guidance to your chosen electrician (optional). Fitting and wiring by electrician to be arranged by customer
