Website Terms

Data Privacy Statement

How we use your information
This statement outlines how Light My Space Limited process your personal data. When we say ‘personal
data’ we mean identifiable information about you, like your name, email, address, telephone number and
also bank account details and payment information that you have provided. If you can’t be identified (for
example, when personal data has been aggregated and anonymised) then this statement doesn’t apply.

How we collect your information
This statement applies to our website and all services we provide. When you visit our website or use our
services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our website and/or services we
might ask you to provide personal data to us. For example, we ask for your contact information when you
sign up for our newsletter, an email offer, join us on social media, take part in events or contact us.
Information we collect automatically: We collect some information about you automatically when you visit
our website or use our services, and we may also collect information when you navigate through our website
and services, including what pages you looked at and what links you clicked on. This information is useful for
us as it helps us get a better understanding of how you’re using our website and services so that we can
continue to provide the best experience. Some of this information may be collected using cookies and
similar tracking technologies.
Information we get from third parties: The majority of information we collect, we collect directly from you.
Sometimes we might collect personal data about you from other sources, such as publicly available
materials, to supplement the personal data we already hold about you, in order to better inform, personalise
and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
• to perform a contract with you, or
• where we have legitimate interests to process the personal data and they’re not overridden by your
rights, or
• in accordance with a legal obligation, or
• where we have your consent.
We may need to update this statement from time to time. Where a change is significant, we’ll make sure
we let you know – usually by sending you an email.

How we use your data
First and foremost, we use your personal data to operate our website and provide you with any services
you’ve requested, and to manage our relationship with you. We also use your personal data for other
purposes, which may include the following:
To communicate with you. This may include:
• providing you with information you’ve requested from us or information we are required to send to
you
• operational communications, like changes to our services or assistance with using our website and
services
• marketing communications (about our services or products we think you might be interested in) in
accordance with your marketing preferences
• asking you for feedback or to take part in any research we are conducting (which we may engage a
third party to assist with).
To enhance our services and develop new ones: For example, by tracking and monitoring your use of our
website and services so we can keep improving, or by carrying out technical analysis of our website and
services so that we can optimise your user experience
To analyse, aggregate and report: We may use the personal data we collect about you and other users of
our website and services to produce aggregated analytics and reports for our own use.

How we can share your data
We will treat all personal data (whether sensitive or not) as private and confidential. There will be times
when we need to share your personal data with third parties and we will only disclose your personal data:
• where we are permitted or required by law to make a disclosure or
• where it is necessary for us to market or deliver our services (e.g. with a trusted supplier).

Security
We’re committed to protecting your personal data. Our website has the ‘https’ designation meaning all
communication is encrypted. Light My Space Limited will process and store the data provided by you within
the European Union. Your data is retained in secure, password protected systems and in hard copy format
(e.g. invoices and correspondence) in a locked office.
Please let us know immediately of any unauthorised use of your information such as identity fraud or access
to bank/payment details.


Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing
business need to retain it (for example, to provide you with a service you’ve requested or to comply with
applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for up to 3 years
afterwards where we have an ongoing business need to retain it. Following that period, we’ll contact you
asking if you would like us to retain your data or ensure it’s deleted or anonymised.

Your Rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing
communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions
contained in the marketing communication, or send your request to This email address is being protected from spambots. You need JavaScript enabled to view it.
You also have rights to:
• know what personal data we hold about you, and to make sure it’s correct and up to date
• request a copy of your personal data, or ask us to restrict processing your personal data or delete it
• object to our continued processing of your personal data
You can exercise these rights at any time by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
If you’re not happy with how we are processing your personal data, please send us an email. We will review
and investigate your complaint and aim to get back to you within 5 working days. You also have the right to
make a complaint to the Data Protection Commissioner in the UK.

How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you
have a question or feedback for us on this statement, our website or services, please get in touch.

Consumer Terms and Conditions

We would like the terms and conditions to be simple, but the laws of the UK require many elements to be included in great detail for the protection of both the buyer and the seller.

The terms and conditions are detailed below, but if you have any questions, please don't hesitate to contact us.

Light Planner

Light My Space Ltd. Terms and Conditions for Light Planner - Consumer
Light My Space Limited - Terms Conditio[...]
Adobe Acrobat document [291.1 KB]

Light Finder, Light Designer, Light Landscaper

Please note, whilst all the stages of the Light Designer and Light Landscaper package are covered in these documents, not all elements apply to the Light Finder package.

Stage 1 - Property Visit and Design Brief

Light My Space Ltd. Terms and Conditions for Stage 1 - Consumer
Light My Space Limited - Terms Conditio[...]
Adobe Acrobat document [122.6 KB]

Stage 2 and 3 - Lighting Design and Product Sourcing and Provisioning

Light My Space Ltd. Terms and Conditions for Stages 2 and 3
Light My Space Limited - Terms Conditio[...]
Adobe Acrobat document [155.6 KB]

Commercial Terms and Conditions

We would like the terms and conditions to simple, but the laws of the UK require many elements to be included in great detail for the benefit of both the business selling and the business buying. The terms and conditions are detailed below, but if you have any questions, please don't hesitate to contact us. Please note, whilst all the stages of the Light Designer package are covered in these douments, not all elements apply to the Light Finder package.

Stage 1 - Property Visit and Design Brief

Light My Space Ltd. Terms and Conditions for Stage 1 - Business
Light My Space Limited - Terms Conditio[...]
Adobe Acrobat document [113.0 KB]

Stage 2 and 3 - Lighting Design and Product Sourcing and Provisioning

Light My Space Ltd. Terms and Conditions for Stages 2 and 3
Light My Space Limited - Terms Conditio[...]
Adobe Acrobat document [155.6 KB]

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